What are the benefits of using Chlorine Dioxide in water purification?

Chlorine Dioxide is a powerful and reliable solution for water purification. It eliminates harmful bacteria, viruses and pathogens, ensuring your water is safe for consumption. By choosing Chlorine Dioxide, you’re supporting your body with clean hydration, which is foundational for overall wellness. This aligns with 1ness’ mission to provide natural health solutions that empower self-reliance and vitality.

How do your water purification kits differ from others on the market?

Our water purification kits stand out because they combine quality, flexibility and safety. Featuring natural activators like Citric Acid and Hydrochloric Acid, our kits allow users to tailor purification methods to their needs. Proudly Made in the USA, they meet the highest quality standards, ensuring effective water treatment for you and your family. At 1ness, we believe in providing tools that not only purify your water but also align with your journey toward holistic wellness and independence.

What makes Mullein Drops an essential herbal tincture for health-conscious individuals?

Our Mullein Drops are expertly formulated to support respiratory health and promote easy breathing. Known for their soothing effects on irritated tissues, they are a must-have for those seeking natural alternatives to improve lung function and overall wellness. They are perfect for the colder months where colds commonly circulate. Mullein aligns with the 1ness philosophy of offering pure, natural products that empower individuals to embrace self-healing.

Why should I consider Soursop Drops for my holistic health journey?

Soursop Drops are a natural powerhouse, rich in antioxidants, and known to support gut and mental health. They are a key addition to any self-healing routine, particularly for individuals seeking to improve digestion, reduce inflammation and enhance vitality. These drops are a reflection of our commitment at 1ness to provide solutions that help you feel your best naturally and confidently.

How does your product range support holistic wellness and self-healing?

At 1ness, our product range is carefully designed to promote holistic health through natural and effective solutions. From our water purification kits, which provide clean hydration essential for well-being, to our herbal tinctures like Mullein Drops for lung support and Soursop Drops for gut health, every product is crafted with purpose. By incorporating these products into your daily routine, you’ll build a foundation of vitality, self-reliance and long-term wellness.

Can your products help with odor elimination and disinfection at home?

Yes! Our versatile Chlorine Dioxide Tablets are specifically designed for odor elimination. They are excellent for household disinfection, odor elimination and mold removal. With 1ness Products, you can create a cleaner, safer and more natural home environment while reducing dependency on harsh chemical.

What reassurance can you provide about the quality of your wellness products?

All 1ness Products are proudly Made in the USA and meet the highest standards of purity and authenticity. We partner with trusted manufacturers who undergo stringent quality testing, ensuring every product is safe, effective and aligns with our mission to empower individuals on their wellness journey. When you choose 1ness, you’re choosing quality, integrity and the right tools to take control of your health naturally.

Frequently Asked Questions

Welcome to the 1ness Products™ Help Center (Frequently Asked Questions).

You will find a short answer to your question by clicking on one of the categories below. Our most frequently asked questions provide answers without you having to wait for a response.

If your question is not addressed, please contact our dedicated Support Team.

PRODUCT FEATURES

MY ORDER

SHIPPING & RETURNS

PAYMENT & BILLING

PRODUCT FEATURES

What is the recommended protocol to use with the chlorine dioxide kit?

This is one of the most Frequently Asked Questions we receive. Add 2 drops of Part A with 2 drops of Part B in a shot glass (or any small glass/plastic cup). Gently swirl around for a few seconds. Let this sit to activate for 30 to 60 seconds. Add to 16oz of water.
Adjust the ratio of drops for larger quantities of water.

For 1 US gallon (3785 mL), use 3-5 drops from each bottle.

For more details, visit our Frequently Asked Questions section.

What is the difference between the Citric Acid activator Vs. the Hydrochloric Acid activator?

Among our Frequently Asked Questions, this one often comes up when customers are choosing between kits. Citric Acid is widely used as a natural disinfectant, while Hydrochloric Acid mimics what is naturally found in the stomach to aid digestion. Many find that the Hydrochloric Acid kit creates water with "no taste," while Citric Acid is familiar from fruits and vegetables.

Whichever 1ness Kit you choose, you can be confident in an excellent quality method of water purification. More details can be found in our Frequently Asked Questions section.

How should I store the bottles to keep them fresh?

This is a common point covered in our Frequently Asked Questions. Keep both bottles in a cool and dark place. Do not let them sit in direct sunlight. A good place to keep your kit is in a pantry or in the refrigerator. Ensure that the cap is secure and tight on the bottle threading. For more helpful storage tips, visit our Frequently Asked Questions section.

Does the product expire?

You'll find this answered in our Frequently Asked Questions.

No, it does not. As long as the bottles are stored in a cool-to-moderate temperature, away from direct sunlight, both products will stay fresh and will activate normally once mixed together. Additional shelf-life tips can be found in our Frequently Asked Questions section.

How long does the treated water stay clean?

Among the Frequently Asked Questions we receive, this is a popular one. Once treated, the water can stay clean for approximately 4 years, provided the water is stored properly. Exposure to sunlight, air, or temperatures over 100 degrees Fahrenheit will degrade its effectiveness. If the water is exposed to the above elements, treat it again using the recommended protocol. More storage advice is available in our Frequently Asked Questions section.

MY ORDER

Where is my order confirmation?

Order confirmations are a topic we often cover in our Frequently Asked Questions. Once you have placed an order, you will receive an email confirmation to the same email address provided at checkout. If you do not see this email, please check your SPAM folder before contacting our Customer Support team. You can find more order-related guidance in our Frequently Asked Questions section.

What if my order arrives damaged?

Concerns about damaged orders are addressed in our Frequently Asked Questions. If your order arrives damaged, or is in any way incorrect, please contact us within 7 days of receiving your order. Email us at support@shop1ness.com, providing the following:

Take a clear, digital photo of your damaged product and the shipping container it arrived in.
Attach your photos to an email and send them to support@shop1ness.com.
Include your ORDER NUMBER, FULL NAME, and a brief description.

You will receive an email response within 36 hours. We will work with you to resolve the situation. For additional details, visit our Frequently Asked Questions section.

How do I track my order?

You can get up-to-the-minute tracking on your order by clicking here and entering your tracking number. Also, be sure to watch your inbox for shipping update emails as your order makes its way to you.

Can I cancel my order?

We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled. If you need further assistance, please review our Frequently Asked Questions or contact our Customer Support team.

SHIPPING & RETURNS

What shipping options are available to me?

Shipping options are explained in our Frequently Asked Questions to help you plan your order.

Shipping typically takes 3-7 business days once dispatched. All orders over $100 in the continental USA receive FREE shipping. Orders are typically shipped via USPS. For additional shipping details, visit our Frequently Asked Questions section.

Do you ship internationally?

International shipping is covered in our Frequently Asked Questions for your convenience.

Yes, we do ship internationally. Orders are dispatched through USPS and delivered by your local postal service.
Please allow for additional delivery times for orders outside of the USA.

Local customs and duties fees are outside of our control and are the responsibility of the receiving party.
More international shipping info is available in our Frequently Asked Questions section.

How long will it take for my order to be shipped?

This is a popular topic in our Frequently Asked Questions. Depending on the time that your order was placed, it will be shipped out on the next business day. You can find more details about shipping timelines in our Frequently Asked Questions section.

What is your return/refund policy?

Our return and refund process is fully explained in our Frequently Asked Questions. If you are not entirely satisfied with your purchase, we are here to help.

You have 30 days from the date you ordered your item to submit a return request.
We will notify you once we receive your return.
Our processing team will inspect your returned item and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.

You will receive a refund credit within 3-5 business days, depending on your payment provider's policies.

Is there a money-back guarantee?

Yes, your order is guaranteed up to 60 days from the date of your order. Contact us if there is any concern with your order.

PAYMENT & BILLING

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay, Venmo, and Shop Pay.

We also accept several of the most notable and widely used crypto tokens (cryptocurrencies).

Will I be billed anything after I order?

No, you will only be billed for your order. If you specifically signed up for a subscription, you will be billed monthly once your order has been processed and dispatched.